Frequently Asked Questions
Everything you need to know about your KOKOIST professional gel experience.
What makes KOKOIST gel products unique?
KOKOIST products are professional-grade Japanese gels known for their exceptional adhesion, high pigmentation, and soak-off capability. Our formula is designed to be long-lasting while maintaining the health of the natural nail.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days within the continental United States, while international shipping times vary by destination.
What is your return policy?
Due to the hygiene nature of beauty products, we only accept returns on unopened and unused items in their original packaging within 14 days of delivery. Please contact our support team to initiate a return.
Can I use KOKOIST gels with other lamp brands?
While our gels are compatible with most high-quality LED and UV lamps, we recommend using the KOKOIST Infinity Light for guaranteed curing results and to ensure the longevity of your gel manicures.
Are your products cruelty-free?
Yes, KOKOIST is proud to be a cruelty-free brand. We do not test our products on animals at any stage of the production process.
Do you offer professional discounts?
Yes, we offer a professional account program for licensed nail technicians. Once your license is verified, you will gain access to exclusive professional pricing and bulk sizes.