Returns & Exchanges

At KOKOIST, we strive for excellence in every bottle and tool we provide; if you are not completely satisfied with your professional nail products, we offer a 30-day return policy for unopened and unused items.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Authorization.

2

Prepare Your Package

Ensure all items are in their original packaging, unused, and securely packed to prevent damage during transit back to our warehouse.

3

Ship the Items

Affix the provided return shipping label or use a trackable shipping service to send the package to our designated returns center.

4

Receive Your Refund

Once our team inspects the returned products, we will process your refund or store credit within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing